Integration guide
Gorgias
Turn recurring product questions into review priorities.
Use this page to plan Gorgias with NOGL. Confirm source coverage, customer authorisation and the delivery method before relying on a connection.
Start with a retail decision
Choose the review
Review recurring sizing, availability or product-information questions alongside the catalog.
Make the evidence comparable
Use anonymised themes and counts; remove names, addresses and free-text personal information.
Data scope to agree
These are planning fields, not a guarantee that every field is exposed or connected. Begin with the smallest useful sample.
| Proposed fields | Operation | Access boundary |
|---|---|---|
| Product reference · issue category · period · aggregate ticket count · resolution theme | Read an agreed sample | Confirm permissions and field availability before setup |
Before you begin
- Name the business owner and the person who can approve source access.
- Choose one market, a small sample and a concrete review question.
- Agree record IDs, date range, currency, privacy boundaries and retention.
From scope to a reviewed connection
01
Plan
Agree the fields, direction, delivery method and success criteria.
02
Authorise
Confirm the owner and permissions through the agreed secure setup process.
03
Validate
Compare a small sample with the source; check missing rows, duplicates and timestamps.
04
Review health
Agree a freshness threshold, failure contact and how to pause or revoke access.
Limits & support
Reading or replying to live support conversations is outside this proposed scope.
Do not send passwords, API keys or customer records through the contact form.